2024-02-01 - Laserfiche WebLink

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The City of Batesville,Arkansas, will review the user charges from time to time and revise the rates as necessary to ensure that adequate revenues are generated to pay the costs of operation and maintenance including replacement and that the system continues to provide for the proportional of distribution of operation and maintenance including replacement costs among users and user classes. Section 23. Dispute Resolution Any user who feels his user is unjust and inequitable may make written application to the City of Batesville requesting a review of the respective user charge. Said written request shall, where necessary, show the actual or estimated average flow of his wastewater. Review of the Request shall be made by the City Public Works engineer and, if substantiated, the user charges for that user shall be recomputed based on the revised flow data and the new charges shall be applicable to the next billing cycle/period. Should the user disagree with the City Public Works engineer's findings,the user may elect to bring the issue before the City Council on appeal. Section 24. Inoperative Meter/Catastrophic Use Should a customer's water meter malfunction, the City may adjust the customer's bill as set forth herein. When such malfunction or catastrophic use causes excess water consumption and valid proof of repair, that is acceptable to the City, is presented, usage may be adjusted, at the discretion of the City. In the event a malfunction or catastrophic use is a result of defects on the customer's property, such adjustment may be calculated by averaging the customer's use for the preceding 12 months, including high usage months, and assessing the bill in the amount of that average. In the event a malfunction or catastrophic use is a result of defects on the City's property, such adjustment may ne calculated by averaging the customer's use for the twelve(12)months preceding the malfunction or catastrophic use and assessing the bill in the amount of that average.