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-Scope <br /> Scheduled Maintenance Program <br /> Routine maintenance inspections are performed throughout the year. The schedules of Maintenance will be <br /> determined with Client input. <br /> Emergency Service <br /> Emergency service and repairs are available on a 24-frour-per-day basis and will be invoiced at the prevailing straight- <br /> time or overtime Agreement rates. <br /> The after-hours phone number is (501) 661-1058. <br /> Major Repair Labor <br /> All labor to diagnose, repair, or replace failed components of the equipment covered under the provisions of this <br /> agreement shall be provided as authorized and invoiced above and beyond the fee of this agreement. <br /> Replacement Parts and Components <br /> Parts and materials shall be provided as authorized and invoiced extra to the fee of this agreement. <br /> Inspections <br /> This coverage includes one(1) comprehensive annual inspection and one(1) periodic maintenance inspection per year. <br /> Written Reports <br /> Written reports will be provided to the Client representative following each regular inspection or emergency call. <br /> Preferential Service and Agreement Service Rate <br /> This Agreement includes preferential service to the Client over non-Agreement customers. For work outside the scope <br /> of service,the specified Agreement rate applies.This rate is subject to adjustment. <br /> Agreement Service Rate: 15%discount off current published rate per hour straight time. <br />