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2024-02-13-AGENDA
CITY-OF-BATESVILLE
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2024-02-13-AGENDA
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2/12/2024 4:44:16 PM
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2/12/2024 4:43:59 PM
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Late fee 10% of Bill Payment not received by the 201" of the month <br />Notification of $20.00 1 ST Formal in -person service of notification of past <br />Past Due Bill due balance by notice left on premises. <br />Disconnect $20.00 Personnel initiate process of disconnection for <br />non-payment. <br />Reconnect $20.00 Reconnect service after payment during normal <br />business hours. <br />After Normal <br />Business Hours $70.00 Reconnect service after normal business hours <br />(5:00 p.m.-8 a.m.) <br />Profiling $20.00 Customer request City to extract usage information <br />From AMR meters. <br />At the time of the notification of past due bill, the customer will still be allowed to pay a <br />minimum of the past due bill plus the applicable late fee. After notification of past due bill, the <br />customer will still be allowed to pay a minimum of the past due bill plus the applicable late fee until <br />the first Monday of the next month. <br />Once the disconnect list, which sets forth those accounts which are set to be disconnected, is <br />printed and sent out, a disconnect fee of $20.00 for non-payment shall be applied. If the customer <br />does not come in and pay before physical disconnection for nonpayment, an additional $20.00 <br />charge shall be added to the account in the form of a reconnection fee. If the service is <br />disconnected, the customer must pay, in addition to the disconnect/reconnect fees, his or her past <br />due bill in order to have service reconnected. If a customer, having made payment arrangements <br />prior to disconnection, does not fulfill his or her obligations under that arrangement, that customer <br />shall be disconnected and an additional disconnect/reconnect fee shall be applied to their account. <br />If a customer requests a reconnect after hours, where disconnection was caused by <br />nonpayment, the reconnect fee will be an additional $70.00 in addition to the disconnect fee. <br />
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